Player Protection

96M Responsible Gaming — Play Smart, Play Safe

96M responsible gaming starts with one idea: gambling should be entertainment, never a way to make money or escape problems. These tools and resources help you stay in control.

Our Commitment to 96M Responsible Gaming

We want every player to enjoy 96M safely. Therefore, we build protection tools into every account and train our support team to spot signs of harm. If you ever feel gambling is no longer fun, we will help you take a break — no questions asked.

Gambling always carries risk. Outcomes are random, and the house has an edge over time. For that reason, treat any money you deposit as the cost of entertainment, much like a cinema ticket. Winnings are a bonus, not an expectation.

Responsible play is a shared effort. We provide the tools, and you decide how to use them. In addition, independent organisations offer free and confidential help if you need someone to talk to.

Account Tools

Tools to Keep You in Control

Activate these from your account settings, or ask live chat to set them up for you.

Deposit Limits

Set a daily, weekly or monthly cap on how much you can deposit. Lowering a limit takes effect immediately. However, raising a limit only applies after a 24-hour cooling-off period.

Time-Outs

Need a short break? Lock your account for 24 hours, 7 days or 30 days. During a time-out, you cannot log in, deposit or play, and promotional messages stop.

Self-Exclusion

For a longer break, self-exclude for six months, one year or permanently. We close access to your account and will not reopen it before the period ends. Any remaining balance is returned to you.

Reality Checks

Turn on session reminders that pop up at set intervals. Each reminder shows how long you have played and your net result, so you can decide whether to continue.

Warning Signs of Problem Gambling

Problem gambling can affect anyone. It often develops slowly, so it helps to check in with yourself regularly. If several of these statements sound familiar, consider taking a break and talking to someone.

  • You spend more money or time than you planned
  • You borrow money or sell items to gamble
  • You chase losses to "win it back"
  • You hide gambling from family or friends
  • You feel anxious or irritable when not playing
  • Gambling affects your work, studies or relationships

Underage Gambling Is Prohibited

You must be 18 or older to open a 96M account. We verify age during identity checks. Moreover, any account found to belong to a minor is closed and winnings are voided.

Advice for Parents

Talk openly with teenagers about the risks of gambling, including in-game purchases and loot boxes that resemble betting. Clear conversations help young people recognise harmful patterns early.

Protect children by using parental control software such as Net Nanny or the built-in controls on iOS and Android. Additionally, keep passwords private and never leave devices logged into gambling sites.

Get Help

Free and Confidential Support

These independent organisations offer help to anyone affected by gambling — including family members.

Gamblers Anonymous

A fellowship of people who share their experience to recover from gambling problems. Find meetings at gamblersanonymous.org.

GamCare

Information, advice and online support for anyone affected by gambling harms. Visit gamcare.org.uk.

BeGambleAware

Practical tools, self-assessment quizzes and guidance on safer gambling. Visit begambleaware.org.

Supporting Someone You Care About

If a friend or family member is struggling, listen without judgement and encourage them to seek help. Avoid lending money for gambling or paying off gambling debts, as this can prolong the problem. Furthermore, the organisations above also support family members who feel affected.

Contact 96M support: our live chat team is available 24/7 to set limits, start a time-out or confirm self-exclusion on your behalf.